EXCHANGE POLICY:
We want you to have a positive journey with your new purchase. If it doesn’t feel good, send it back for FREE!
NOTE: We Do NOT Process Exchanges. If you would like another size or color, simply return your item and reorder the color and style you would like. This allows us to process all returns much faster.
We always want you to have a great experience with our clothing. If you have any questions, please contact La Betri at journey@labetri.com
WANT TO RETURN?
Step 1. Log into your LaBetri account and click on “Orders”.
Step 2. Find the item(s) you would like to return and fill out the refund request form.
Step 3. You will receive a confirmation email with a summary of your return/refund request. Your request will be under review and subject to approval.
Step 4. We we will send you an email with shipping instructions and a shipping label for free.
Once you receive your confirmation email, please follow the instructions provided in the email to complete your return.
Print the prepaid shipping label provided and mail in the package. Please send the item(s) back to us within 10 days.
WE DO NOT ACCEPT RETURNS IF:
- The item(s) have been worn
- The Item(s) are not returned in original packaging
- The item(s) have been washed or altered
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
- The item(s) are in any way defective from the original and salable condition
ALL Items will be inspected and processed through our returns department. Refunds are not issued for worn, washed or altered items or for items that are Final Sale. Once approved for refund, La Betri shall process your return on the original payment used for purchase. Please allow 2-3 weeks from the time you send the package until the warehouse receives and processes your returned item(s). You will be refunded once our warehouse has completed processing your returned item(s).
La Betri is not responsible for any delays resulting from your Bank or credit card processor as we have no control over their policies or procedures. Please contact your financial institution for their policies and procedures.
SEND ALL RETURNS TO:
La Betri Clothing
204 37 Avenue N #251
St Petersburg, FL 33704